Return & Refund Policy
At MENZ, we want you to have a smooth and confident shopping experience. If something is not right with your order, we are here to help.
Eligibility for Returns
You may request a return if:
- The product received is damaged, defective, or incorrect
- The size does not fit as expected
To be eligible for a return:
- The request must be raised within 7 days of delivery
- The product must be unused, unwashed, and in its original condition
- All original tags, packaging, and invoices must be intact
Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of use, washing, or alteration
- Items without original tags or packaging
- Products purchased during clearance or special sale events (unless damaged or defective)
How to Request a Return
- Email us at [support@menz.in] with your order ID and reason for return
- Our team will review the request and arrange a pickup if approved
- Once the item is received and inspected, we will process the refund or replacement
Refunds
- Refunds are processed after the returned product passes quality inspection
- The amount will be credited to the original payment method
- Refund timelines may vary based on your bank or payment provider
Exchanges
- Exchanges are subject to stock availability
- If the requested size or product is unavailable, a refund will be initiated
Shipping Charges
- Return shipping is free for damaged, defective, or incorrect products
- For size-related returns, shipping charges may apply