Privacy Policy

This Privacy Policy describes how ProjectKraft ("we", "our", or "us"), operated by Anurag Singh Suryavanshi, based in Mumbai, India, collects, uses, and protects information when you visit our website at https://anurag.esuccessacademy.site or contact us through WhatsApp, Instagram, Facebook, or LinkedIn for our student career services including MBA project books, ATS resume writing, LinkedIn profile optimization, and Naukri setup.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information we collect

Information you provide to us

When you contact us through WhatsApp, Instagram, LinkedIn, or Facebook to order our services, we may collect:

• Your name and contact details including phone number and email address
• Your university name, course, specialisation, and academic year
• Your project topic, submission deadline, and other academic details
• Payment transaction references such as UPI transaction ID or bank transfer reference
• Any documents or files you share with us to help complete your order

Information collected automatically

When you visit our website, we automatically collect certain information through Google Analytics 4 and standard web server logs including IP address, browser type, operating system, pages visited, time spent on pages, and referring website.

2. How we use your information

We use the information we collect for the following purposes:

• To process and deliver your order for project books, resume writing, LinkedIn optimization, or Naukri setup
• To communicate with you about your order status, delivery, and revisions
• To respond to your queries and provide customer support
• To improve our website, services, and content based on usage analytics
• To comply with legal obligations and resolve disputes

3. Cookies and tracking

Our website uses cookies and similar technologies through Google Analytics 4 to understand how visitors use our site. Google Analytics collects anonymised usage data to help us improve our website. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, retargeting pixels, or third-party ad networks. ProjectKraft products are ad-free.

4. Data sharing and third parties

We do not sell or share your personal data with third parties except in these limited circumstances:

• Google Analytics: We use GA4 to analyse website traffic. Google processes anonymised usage data per their Privacy Policy.
• WhatsApp: When you contact us on WhatsApp, your messages are processed by WhatsApp LLC (Meta) per their Privacy Policy.
• Legal requirements: We may disclose information if required by law, court order, or government authority in India.

5. Data retention

We retain your personal information for as long as necessary to complete your order and provide after-delivery support. Order-related information is typically retained for up to 2 years. You may request deletion of your data at any time by contacting us on WhatsApp at +91 93724 43659.

6. Data security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or loss. However no method of transmission over the internet is 100% secure. We encourage you to contact us only through official channels listed on this website.

7. Your rights

You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal data, withdraw consent for us to contact you, and lodge a complaint with a data protection authority. To exercise any of these rights, WhatsApp us at +91 93724 43659 or DM us on Instagram @projectkraft.in.

8. Children's privacy

Our services are intended for college and university students who are typically 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please have a parent or guardian contact us on your behalf.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Governing law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.